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Helpdesk & IT Support

IT problems are frustrating at best. They often lead to delays and loss of productivity. In 80% of cases problems could be solved within 30 minutes or less. This shows how important it is to have competent help in the event of an error or failure as quickly as possible. Even during regular operation, without any incident, users often have questions or are confronted with minor problems that can be solved quickly and efficiently by our Helpdesk.

Don't lose time. Regain productivity. Our Helpdesk is always ready to provide you and your users with fast, uncomplicated and professional help.

Helpdesk & IT Support

IT problems are frustrating at best. They often lead to delays and loss of productivity. In 80% of cases problems could be solved within 30 minutes or less. This shows how important it is to have competent help in the event of an error or failure as quickly as possible. Even during regular operation, without any incident, users often have questions or are confronted with minor problems that can be solved quickly and efficiently by our Helpdesk.

Don't lose time. Regain productivity. Our Helpdesk is always ready to provide you and your users with fast, uncomplicated and professional help.

Your Help Desk – Your support:

Whether you need round the clock IT support or just a little extra help, Managed-ICT can create an IT support package that suits your business needs. We provide comprehensive IT support to small and medium-sized businesses in the area of Basel, effectively taking the place of an in-house IT department.

As well as providing a helpdesk, we carry out routine checks and maintenance on your systems to keep everything running smoothly. Our engineers can deal with most problems over the phone or by remotely accessing your users’ devices. If a problem is more severe and requires onsite attention, our engineers can come to your location to resolve the issue.

Your Help Desk – Your support:

  • Whether you need round the clock IT support or just a little extra help, Managed-ICT can create an IT support package that suits your business needs. We provide comprehensive IT support to small and medium-sized businesses in the area of Basel, effectively taking the place of an in-house IT department.

    As well as providing a helpdesk, we carry out routine checks and maintenance on your systems to keep everything running smoothly. Our engineers can deal with most problems over the phone or by remotely accessing your users’ devices. If a problem is more severe and requires onsite attention, our engineers can come to your location to resolve the issue.

We offer

1st-level Support

Our 1st-level Help Desk provides a single point of contact for all requests and takes care of all day-to-day IT issues of your users. If a technical issue occurs, the 1st-level-support makes sure accurate descriptions of the IT issue are captured and routed to the right 2nd-level support engineer.

2nd/3rd-level Support

We provide expert support for all solutions we offer and more. We can help analyze issues quickly with remote access tools, or if needed, on-site. We have the expertise to identify complex underlying problems and can help to resolve them with our staff or with vendor support teams.

VIP Support

Our helpdesk can provide support to the most demanding users. We can provide quality support in different languages to your C-Level and Management Staff - if needed, around the clock. We can also arrange meetings with C-Level and Management staff and organize user support either on-site or at our offices and meeting rooms.

Vendor Escalation Support

We are familiar with solutions form many vendors and help to detect issues before they become problems. We provide tools to detect SLA breaches and help to escalate cases to the right place if anything breaks. We can help cases get processed faster with accurate problem descriptions, in-depth knowledge and experience.

Please do not hesitate to contact us and ask for support.

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